On behalf of our client, a broad-spectrum property management service provider, we are looking for a Receptionist to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Welcomes and greets guests/tenants
- Answers the phone and makes reservations, takes and distributes messages or mail and redirects calls.
- Informs guests of apartment rates and services.
- Registers and checks in guests and allocates their apartments.
- Delivers apartment keys and directs guests to their apartments.
- Receives and transmits messages for guests and owners.
- Retrieves mail and packages for tenants and owners.
- Liaises with necessary staff including housekeeping and maintenance team to address any problems or complaints made by guests.
- Informs housekeeping when rooms have been vacated and are ready for cleaning.
- Acts as the point of reference for tenants or owners who need assistance or information and attend to their needs.
- Responds to complaints and finds the appropriate solution.
- Provides remote customer support to the guests.
- Assists with the Property Management administration duties.
Job Requirements:
- High School Diploma or Qualification in Office Administration/Hospitality Management.
- Experience in customer relationship and/or hospitality up to 2 years.
- Strong working knowledge of relevant computer software including MS Office.
- Knowledge of booking and payment systems (visa) would be considered an advantage.
- Previous experience in a front office position will be considered as an advantage.
- Outstanding customer service skills, and professional verbal & written communication skills in both Greek and English.
- Knowledge of additional languages will be considered an advantage.
Benefits:
- Attractive remuneration package
- 13th salary
- Bonus based on performance
- 21 paid annual leaves
- 2 days off per week
- Meal on duty
- Pleasant and friendly working environment
All CVs will be handled with the utmost confidentiality.
