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Support Officer

On behalf of our client, a leading forex company, we are looking for a Support Officer to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Responsible of dealing directly with clients’ queries over chat system, emails depending on how the query was initiated and to reply to the client within 24 hours
  • Resolves misunderstandings and handles “difficult” client in a polite and professional manner
  • Directs unresolved issues to designated people or departments, communicates and coordinates with them and responds to clients’ requests accordingly
  • Promotes the products and services offered by the company to the clients by means of chat system and e-mail
  • Provides feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeps up to date with promotions and products offered by the company
  • Maintains confidentiality and professionalism in all instances
  • Completes service-related tasks as requested by the manager
  • Reviews clients’ documents in the KYC system and reply to client emails related to account verification
  • Requests relevant documents from clients in case they are not provided
  • Follows and keeps up to date with new internal procedures
  • Always acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service

Job Requirements

  • Experience in customer care or any other relevant field
  • Strong English communication skills, both written and verbal are a must
  • Knowledge of Arabic, Spanish, Portuguese, French, Hindi, Urdu, Filipino or Bengali will be considered an advantage
  • Strong customer care, communication and interpersonal skills
  • Excellent client handling and organizational skills
  • Business Acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon, and night shifts on a weekly basis
  • Valid work permit required


  • Attractive remuneration package
  • Monthly bonuses based on personal performance
  • Corporate fund scheme
  • Discretionary bonus based on company’s and personal performance 
  • Discount benefit card
  • Referral Bonus
  • Friday Lunch and daily snacks and beverages at the office
  • Training opportunities for growth and personal development
  • Up to 25 days holidays per year

All CVs will be handled with the utmost confidentiality.