On behalf of our Client, a leading maritime satellite communications and technologies provider, we are looking for a Support Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Researches and identifies solutions when software and hardware issues occur.
- Configures, troubleshoots, and maintains network infrastructure, includes satellite communication systems, routers, switches and firewalls.
- Deploys, maintains, and upgrades the necessary hardware, software, and network components on board.
- Diagnoses hardware or software issues, performs maintenance tasks, updates software, and resolves compatibility or performance problems.
- Implements and maintains cybersecurity measures, such as firewalls, antivirus software, intrusion detection systems, and encryption protocols.
- Monitors network traffic, conducts security audits, and responds to security incidents remotely in accordance with the agreed procedures.
- Monitors system logs, network traffic, and other parameters to identify potential issues or anomalies.
- Diagnoses problems, performs system health checks, and provides necessary guidance to personnel/crew onboard the vessel.
- Participates in meetings with third party providers, collects requirements and establishes course of action required for integration of third-party services into existing customer infrastructure.
- Asks customers targeted questions to quickly understand the root of the problem(s) and guides the end user through a series of actions, either via phone or email, until they’ve solved a technical issue.
- Properly escalates unresolved issues to the respective teams, as needed.
- Provides prompt and accurate feedback to the customer.
- Refers to internal database or external resources to provide accurate tech solutions.
- Prioritizes and manages several open issues at one time, which involves multitasking.
- Follows up with clients at regular intervals to ensure proper functionality of services and solutions provided.
- Develops and maintains a solid professional relation with customers.
- Maintains logs of their actions within the company’s ticketing system and any other platforms (as applicable).
Main Requirements
- A Bachelor’s Degree in Computer Science, Computer Network Administration, Information Systems Management or adequate experience in a similar position.
- Networking & Knowledge of services and protocols such as DNS, HTTP, SMTP, STP, SNMP, DHCP.
- Some exposure to Linux (Debian).
- Working experience with security appliances, primarily FortiNet devices.
- Base understanding of cyber security concepts.
- Knowledge of setting up wireless networks and access points.
- Fluency in the English language.
- Good communication skills (written and oral).
- Ability to provide good quality analysis, sometimes at a short notice, due to the urgency of each requirement from the customers.
- Ability to provide step-by-step technical help, both written and verbal.
Benefit
- A competitive remuneration package
- 13 salaries
- Medical insurance scheme
- Continuous professional development and training opportunities
All CVs will be handled with the utmost confidentiality.
