On behalf of our client, a leading forex company, we are looking for a Support Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Responsible of dealing directly with clients’ queries over chat system, emails depending on how the query was initiated and to reply to the client within 24 hours
- Resolves misunderstandings and handles “difficult” client in a polite and professional manner
- Directs unresolved issues to designated people or departments, communicates and coordinates with them and responds to clients’ requests accordingly
- Promotes the products and services offered by the company to the clients by means of chat system and e-mail
- Provides feedback on the development of the products and services offered by the company according to the interaction with clients
- Keeps up to date with promotions and products offered by the company
- Maintains confidentiality and professionalism in all instances
- Completes service-related tasks as requested by the manager
- Reviews clients’ documents in the KYC system and reply to client emails related to account verification
- Requests relevant documents from clients in case they are not provided
- Follows and keeps up to date with new internal procedures
- Always acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service
Job Requirements
- Experience in customer care or any other relevant field
- Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage
- Strong English communication skills, both written and verbal are a must
- Strong customer care, communication and interpersonal skills
- Excellent client handling and organizational skills
- Business Acumen
- Teamwork and problem-solving skills
- Hard working and able to cope under pressure
- Excellent computer literacy
- Willingness to do morning, afternoon, and night shifts on a weekly basis
- Valid work permit required
Benefits
- Attractive remuneration package
- Quarterly bonuses based on personal performance
- Corporate fund
- Discretionary yearly bonus based on the company’s performance
- Discount benefit card scheme
- Training opportunities for growth and expansion of knowledge
- Paid 25 days holidays per year
All CVs will be handled with the utmost confidentiality.
