Support Officer

Support Officer

On behalf of our client, a leading forex company, we are looking for a Support Officer to be based at their offices in Limassol and Nicosia, Cyprus

Main Duties & Responsibilities

  • Deals directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours
  • Resolves misunderstandings and handles “difficult” client in a polite and professional manner
  • Directs unresolved issues to designated people and/or departments; communicates and coordinates with them and responds to clients requests accordingly
  • Promotes the products and services offered by the company to the clients by means of chat system and e-mail
  • Provides feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeps up to date with promotions and products offered by the company
  • Maintains confidentiality and professionalism in all instances
  • Completes service-related tasks as requested by the manager
  • Reviews clients’ documents in the KYC system and replies to client emails related to account verification
  • Requests relevant documents from clients in case they are not provided
  • Follows and keeps up to date with new internal procedures
  • Always acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service

Job Requirements

  • Experience in customer care or any other relevant field
  • Knowledge of Arabic, Spanish, Portuguese, French, Hindi, Urdu, Thai, Malay or Indonesian will be considered an advantage
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon and night shifts on a weekly basis
  • Valid work permit required

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge

All CVs will be handled with the utmost confidentiality.