Hungarian Speaking Customer Experience Officer

Hungarian Speaking Customer Experience Officer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for a Hungarian Speaking Customer Experience Officer, to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Deals with clients’ inquiries via live chat, email and telephone
  • Performs personal clientele analysis and takes actions as required
  • Handles client inquiries appropriately and ensures that high level service is provided
  • Promotes available products and services to clients
  • Develops and maintains excellent relationships with prospective and existing clients
  • Cooperates effectively with other departments as required
  • Contributes to team effort by achieving targeted results
  • Works on shift schedule

Job Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Hungarian speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

 

All CVs will be handled with the utmost confidentiality.

French Speaking Customer Experience Officer

French Speaking Customer Experience Officer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for a French Speaking Customer Experience Officer, to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Deals with clients’ inquiries via live chat, email and telephone
  • Performs personal clientele analysis and takes actions as required
  • Handles client inquiries appropriately and ensures that high level service is provided
  • Promotes available products and services to clients
  • Develops and maintains excellent relationships with prospective and existing clients
  • Cooperates effectively with other departments as required
  • Contributes to team effort by achieving targeted results
  • Works on shift schedule

Job Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent French speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

 

All CVs will be handled with the utmost confidentiality.

Arabic Speaking Customer Experience Officer

Arabic Speaking Customer Experience Officer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for an Arabic Speaking Customer Experience Officer, to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Deals with clients’ inquiries via live chat, email and telephone
  • Performs personal clientele analysis and takes actions as required
  • Handles client inquiries appropriately and ensures that high-level service is provided
  • Promotes available products and services to clients
  • Develops and maintains excellent relationships with prospective and existing clients
  • Cooperates effectively with other departments as required
  • Contributes to team effort by achieving targeted results
  • Works on shift schedule

Job Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Arabic speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

 

All CVs will be handled with the utmost confidentiality.

Turkish Speaking Customer Experience Officer

Turkish Speaking Customer Experience Officer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for a Turkish Speaking Customer Experience Officer, to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Deals with clients’ inquiries via live chat, email and telephone
  • Performs personal clientele analysis and takes actions as required
  • Handles client inquiries appropriately and ensures that a high level of service is provided
  • Promotes available products and services to clients
  • Develops and maintains excellent relationships with prospective and existing clients
  • Cooperates effectively with other departments as required
  • Contributes to team effort by achieving targeted results

Job Requirements

  • University Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Excellent oral and written skills in Turkish
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

All CVs will be handled with the utmost confidentiality.

Customer Support Officer (Farsi speaking – Rotational shift work)

Customer Support Officer (Farsi speaking – Rotational shift work)

On behalf of our Client, a leading forex company, we are looking for a Customer Support Officer (Farsi speaking – Rotational shift work) to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Effectively manages the company chats, e-mails and calls
  • Identifies and assesses customer’s needs to achieve satisfaction
  • Receives and handles inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offers support to the lead/client within the specified time frame
  • Updates CRM and keeps records of all communications and action taken
  • Interacts with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follows up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Works independently and in teams
  • Follows standard processes and procedures

Main Requirements

  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English and Farsi languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)

Benefits

  • A competitive remuneration package
  • 13th salary
  • Provident fund
  • Medical Insurance Scheme
  • Modern working space at a central and convenient location of Limassol
  • Friendly multinational environment 
  • Opportunities for professional learning and growth

All CVs will be handled with the utmost confidentiality.