Arabic Speaking Customer Experience Officer

Arabic Speaking Customer Experience Officer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for an Arabic Speaking Customer Experience Officer, to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Deals with clients’ inquiries via live chat, email and telephone
  • Performs personal clientele analysis and takes actions as required
  • Handles client inquiries appropriately and ensures that high-level service is provided
  • Promotes available products and services to clients
  • Develops and maintains excellent relationships with prospective and existing clients
  • Cooperates effectively with other departments as required
  • Contributes to team effort by achieving targeted results
  • Works on shift schedule

Job Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Arabic speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

 

All CVs will be handled with the utmost confidentiality.

Turkish Speaking Customer Experience Officer

Turkish Speaking Customer Experience Officer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for a Turkish Speaking Customer Experience Officer, to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Deals with clients’ inquiries via live chat, email and telephone
  • Performs personal clientele analysis and takes actions as required
  • Handles client inquiries appropriately and ensures that a high level of service is provided
  • Promotes available products and services to clients
  • Develops and maintains excellent relationships with prospective and existing clients
  • Cooperates effectively with other departments as required
  • Contributes to team effort by achieving targeted results

Job Requirements

  • University Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Excellent oral and written skills in Turkish
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

All CVs will be handled with the utmost confidentiality.

Hungarian Speaking Customer Experience Officer

Hungarian Speaking Customer Experience Officer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for a Hungarian Speaking Customer Experience Officer, to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Deals with clients’ inquiries via live chat, email and telephone
  • Performs personal clientele analysis and takes actions as required
  • Handles client inquiries appropriately and ensures that high level service is provided
  • Promotes available products and services to clients
  • Develops and maintains excellent relationships with prospective and existing clients
  • Cooperates effectively with other departments as required
  • Contributes to team effort by achieving targeted results
  • Works on shift schedule

Job Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Hungarian speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

 

All CVs will be handled with the utmost confidentiality.

French Speaking Customer Experience Officer

French Speaking Customer Experience Officer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for a French Speaking Customer Experience Officer, to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Deals with clients’ inquiries via live chat, email and telephone
  • Performs personal clientele analysis and takes actions as required
  • Handles client inquiries appropriately and ensures that high level service is provided
  • Promotes available products and services to clients
  • Develops and maintains excellent relationships with prospective and existing clients
  • Cooperates effectively with other departments as required
  • Contributes to team effort by achieving targeted results
  • Works on shift schedule

Job Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent French speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

 

All CVs will be handled with the utmost confidentiality.

Japanese Support Representative (Remote work)

Japanese Support Representative (Remote work)

On behalf of our client, a leading forex company, we are looking for a Japanese Support Representative (Remote work) to be based at their offices in Limassol, Cyprus.

Main Duties & Responsibilities

  • Provides customer service in professional manner to our Japanese client 
  • Develops friendly and constructive relationships with clients to increase the customer satisfaction 
  • Identifies the issues and takes swift, necessary actions to solve them 
  • Handles multiple tasks simultaneously
  • In addition to the above duties, the employee may from time to time be required to undertake additional or other duties

Job Requirements

  • Previous experience in a similar position will be considered as an advantage
  • High fluency in Japanese and English with excellent written and verbal communication skills
  • Good communication and monitoring skills
  • Strong sense of professionalism, organisational and analytical skills
  • Self-learner and highly motivated individual 

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge
  • Paid 21 days holidays per year

All CVs will be handled with the utmost confidentiality.