HR Manager

HR Manager

On behalf of our client, a well-established boutique firm that specializes in Tax planning and advisory, we are looking for an HR Manager to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities:

  • Plans, implements and manages the overall Talent Acquisition strategy (e.g., job descriptions, job posting, CV scanning, Interviewing, vetting candidates)
  • Provides counselling and support on policies and procedures
  • Manages and implements the onboarding and offboarding process
  • Plans, coordinates and implements training programs for the personnel
  • Identifies the training needs of employees and drafts the yearly training plan
  • Draws up plans for productivity improvements
  • Manages and implements the performance evaluation and rewards system
  • Researches for best practices and makes suggestions for strengthening the team spirit of the organization
  • Deals with employee requests regarding human resources issues, rules, and regulations with dignity
  • Drafts reports and analyses data on time attendance, annual leaves, training, etc.
  • Plans and coordinates corporate parties and employee wellness activities 
  • Maintains employee records and paperwork

Job Requirements: 

  • Degree in Human Resources or a related field
  • Minimum of 5 years of related experience
  • Working knowledge of HR practices, policies and procedures
  • Excellent interpersonal communication skills in English and Greek languages both oral and written
  • Flexibility and adaptability
  • Organizational skills and time management
  • IT literate

Benefits:

  • An attractive and competitive remuneration package in accordance with qualifications and practicable experience
  • Bonus based on performance
  • Five days of paid sick leave per year
  • Flexible working hours
  • Opportunities for professional growth and advancement
  • Training events that will help both your personal and professional development.

All CVs will be handled with the utmost confidentiality.

Job Summary

Nicosia

15/03/2023

Human Resources

Permanent

Disputes Associate

Disputes Associate

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Disputes Associate to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Is up to date with the network regulatory requirements and client guidelines 
  • Monitors systems to detect possible fraudulent behaviour related to card usage 
  • Contacts cardholders to investigate possible fraud 
  • Delivers excellent customer experience with proper etiquette on inbound and outbound enquiries with clients and cardholders 
  • Tracks and acts on cases within timeframes based on regulatory guidelines and client requirements 
  • Makes recommendations to implement changes in Company’s continuous efforts to improve processes 
  • Understands compliance and verification procedures to effectively process cardholder information 
  • Responds to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input 
  • Enters data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information

Job Requirements

  • Minimum 5 years dealing with issuing disputes from the consumers and dealing with internal stakeholders 
  • Knowledge of Dinners/ Discover network operating regulations 
  • Strong communication skills (written and oral) 
  • Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.

Copywriter

Copywriter

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Copywriter to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Writes compelling copy across all marketing channels, including website copy, email campaigns, blog posts, video scripts & social media
  • Edits and proofs work to ensure high editorial standards are met across all content outputs
  • Develops and implements brand tone of voice
  • Drives brand consistency across all company communications 
  • Edits and proofreads all copy before it goes live
  • Develops and maintains the brand voice and tone
  • Researches and uses SEO-driven marketing to guide all copy decisions
  • Thrives in a fast-paced work environment and meets tight deadlines
  • Sees projects through the whole creative lifestyle, from inception to deployment 
  • Uses popular digital marketing tools, including content management software, search engine optimization software

Job Requirements

  • Bachelor’s degree in English, Journalism, Marketing, or Communications 
  • 3-5 years experience in content marketing or copywriting, preferably with experience in the financial space
  • Knowledge of Microsoft Office Applications 
  • Strong creative thinking skills and ability to think conceptually 
  • Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar
  • Proven ability to demonstrate brand voice 
  • Strong attention to detail
  • Excellent portfolio of work

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.

Product Manager

Product Manager

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Product Manager to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Manages the card issuing product, including business model to achieve profitability, across debit, credit and pre-paid models, in UK, EEA and AU
  • Manages relationship with Card Schemes (Mastercard experience essential)
  • Develops and executes program manager and partner strategy
  • Develops and manages the delivery of initiatives that support revenue growth or reduce expenses, including providing recommendations to ensure products are relevant and compelling for the target market
  • Manages relevant servicing communications to customers, primarily as related to projects, regulatory and scheme mandates
  • Oversees Acquisition and Portfolio activity across various channels to meet financial and business objectives
  • Acts as the liaison between program Managers and internal teams, to ensure smooth campaign execution and Partner involvement
  • Guarantees all Credit Card material represents the product range accurately, including providing final approval of all customer-facing communications and acting as the brand guardian across the business
  • Works in partnership with the Company’s product teams
  • Optimizes issuing platform by working with technical team to bring platform in house and adds/develops new features
  • Develops and evolves the online banking platforms, driving customer engagement while leveraging the depth of customer loyalty to the Company’s brands
  • Ensures that online content and notices remain accurate, including liaising with Program Managers to ensure that content updates are made, and any regulatory requirements met
  • Works within the Product team and with other Stakeholders, as required, to ensure that the business meets required KPIs for service and quality; ensure Partner receives regular and timely reporting on service metrics
  • Acts as liaison between Partner and internal stakeholders to address ad-hoc requests and ensure Partner engagement and satisfaction
  • Ensures key stakeholders (e.g., Marketing, Finance, Digital Banking, Compliance and Delivery) are kept updated on Partner priorities

 

Job Requirements

  • Degree in Business or Marketing
  • 2-5 years’ experience in Product Management within the Financial Services industry
  • Good understanding of the cards & payments industry
  • Strong communication (verbal & written) skills, including understanding of branding and execution of customer communications
  • Excellent oral and written communication skills in both Greek and English language
  • Able to develop positive and collaborative relationships with colleagues, vendors and external partners
  • Approaching business problems from multiple perspectives, including comfort in proposing new and innovative solutions to address them
  • Adept at identifying and implementing opportunities for improving business performance and/or customer experience, while appropriately managing related risks
  • Accountable for own remit, and able to consistently operate at a high standard of quality and accuracy and within required timeframes to ensure outcomes are delivered

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.

Job Summary

Nicosia

06/03/2023

Sales & Business Development

Permanent

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On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Merchant Onboarding Specialist to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Always ensure that you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users
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Job Requirements

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Benefits

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All CVs will be handled with the utmost confidentiality.

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On behalf of our client, a well-established boutique firm that specializes in Tax planning and advisory, we are looking for an Accounting Assistant to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities:

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Job Requirements: 

  • University degree with background in accounting, with sound academic record
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Benefits:

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All CVs will be handled with the utmost confidentiality.

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On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Deputy AMLCO to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

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Job Requirements

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Benefits

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All CVs will be handled with the utmost confidentiality.

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On behalf of our client, a well-established boutique firm that specializes in Tax planning and advisory, we are looking for a Mid-Junior or Senior level Tax Associate to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities:

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  • Degree with a background in law, accounting, finance, economics or a related field – Sound academic record
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  • An attractive and competitive remuneration package in accordance with qualifications and practicable experience
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All CVs will be handled with the utmost confidentiality.

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On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Compliance Associate to be based at their offices in Nicosia, Cyprus.

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All CVs will be handled with the utmost confidentiality.

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All CVs will be handled with the utmost confidentiality.