Disputes Associate

Disputes Associate

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Disputes Associate to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Is up to date with the network regulatory requirements and client guidelines 
  • Monitors systems to detect possible fraudulent behaviour related to card usage 
  • Contacts cardholders to investigate possible fraud 
  • Delivers excellent customer experience with proper etiquette on inbound and outbound enquiries with clients and cardholders 
  • Tracks and acts on cases within timeframes based on regulatory guidelines and client requirements 
  • Makes recommendations to implement changes in Company’s continuous efforts to improve processes 
  • Understands compliance and verification procedures to effectively process cardholder information 
  • Responds to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input 
  • Enters data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information

Job Requirements

  • Minimum 5 years dealing with issuing disputes from the consumers and dealing with internal stakeholders 
  • Knowledge of Dinners/ Discover network operating regulations 
  • Strong communication skills (written and oral) 
  • Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.

Copywriter

Copywriter

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Copywriter to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Writes compelling copy across all marketing channels, including website copy, email campaigns, blog posts, video scripts & social media
  • Edits and proofs work to ensure high editorial standards are met across all content outputs
  • Develops and implements brand tone of voice
  • Drives brand consistency across all company communications 
  • Edits and proofreads all copy before it goes live
  • Develops and maintains the brand voice and tone
  • Researches and uses SEO-driven marketing to guide all copy decisions
  • Thrives in a fast-paced work environment and meets tight deadlines
  • Sees projects through the whole creative lifestyle, from inception to deployment 
  • Uses popular digital marketing tools, including content management software, search engine optimization software

Job Requirements

  • Bachelor’s degree in English, Journalism, Marketing, or Communications 
  • 3-5 years experience in content marketing or copywriting, preferably with experience in the financial space
  • Knowledge of Microsoft Office Applications 
  • Strong creative thinking skills and ability to think conceptually 
  • Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar
  • Proven ability to demonstrate brand voice 
  • Strong attention to detail
  • Excellent portfolio of work

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.

Accounting Officer

Accounting Officer

On behalf of our client, a forex company, we are looking for an Accounting Officer to based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Prepares the monthly accounting records of the Group entities ensuring their accuracy and completeness
  • Ensures that the accounting entries adhere to International Accounting Standards
  • Ensures all the required electronic files are maintained
  • Prepares and complete the relevant template for the monthly payments made for bank account reconciliation purposes.
  • Reconciliates Debtors / Creditors 
  • Responsible for the the petty cash analysis and maintainance 
  • Makes payments through the online banking
  • Takes on any other relevant duties and assignments as directed by the Head of Accounting and Finance

Job Requirements

  • University Degree in Accounting and Finance. 
  • Good interpretation and understanding of financial data.
  • Knowledge of accounting principles 
  • At least 2 years’ experience in a similar role 
  • Proficiency in English (both written and oral)
  • Good knowledge of Microsoft Office Applications
  • Attention to details and ability to work under pressure-daily/weekly/monthly deadlines
  • Strong time management and organisational skills 

Benefits

  • Attractive remuneration package
  • Private Health Insurance scheme
  • Training opportunities
  • Friendly multinational environment

All CVs will be handled with the utmost confidentiality.

Guest Services Officer

Guest Services Officer

On behalf of our client, a broad-spectrum property management service provider, we are looking for a Guest Services Officer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities:

  • Welcomes and greets guests/tenants.
  • Answers the phone and makes reservations, takes and distributes messages or emails, and direct calls.
  • Informs guests of apartments rates and services
  • Registers and checks in guests to their apartments.
  • Receives and transmits messages to guests and owners.
  • Liaises with necessary staff including housekeeping and maintenance team to address any problem or complaints made by tenants or owners.
  • Acts as a point of reference for tenants or owners who need assistance or information.
  • Responds to complaints and find the appropriate solutions.

Job Requirements:

  • High School Diploma or  Qualification in Office Administration/Hospitality Management.
  • Experience in customer relationship and hospitality management of at least 6 months.
  • Proven experience in front Office Management.
  • Strong working knowledge of relevant computer software including MS Office and booking and payments systems(visa).
  • Fluent in Greek and English.
  • Highly responsible and reliable.
  • Strong communication skills.

Benefits:

  • Attractive remuneration package
  • 13th salary
  • Shift varies from 8:00 am to 21:00 pm
  • 5-day job
  • Bonus based on performance
  • Pleasant work environment

All CVs will be handled with the utmost confidentiality. 

Reconciliations Officer

Reconciliations Officer

On behalf of our client, a leading forex company, we are looking for a Reconciliations Officer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Reconciles data in the accounting system (Reconciles banks/PSPs balances with their statement and client balances with platform balances) daily 
  • Follows up and resolves tasks with other departments in the company 
  • Assists in the reporting of the reconciliation findings 
  • Performs research, reconciliation, and resolution of all account discrepancies 
  • Prepares various daily/weekly/monthly reports related to client’s funds and balances 
  • Assists in the reporting of the reconciliation findings 
  • Liaises with other departments to investigate discrepancies 

Job Requirements

  • Degree in Finance, Accounting, Business, or a related field 
  • Minimum 1 year of experience in a relevant position
  • Outstanding ability to identify errors
  • Advanced computer software skills including Microsoft Excel
  • High level of attention to detail
  • Ability to multi-task and prioritize
  • Fluency in the English language
  • Team player and Trustworthiness
  • Able to adjust easily to any new product and payment method onboarded by the company 

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on the company’s performance 
  • Discount benefit card scheme 
  • Friday Lunch and daily snacks and beverages at the office
  • Training opportunities for growth and expansion of knowledge
  • Paid 21 days holidays per year 


All CVs will be handled with the utmost confidentiality.

Security Sales Advisor

Security Sales Advisor

On behalf of our Client, a security installation company, we are looking for a Security Sales Advisor to be based at their offices in Limassol and/or Nicosia, Cyprus.

Main Duties and Responsibilities:

  • Manages, guides and consults clients 
  • Communicates externally with existing and prospective clients to ensure sales, business and clientele growth and development 
  • Monitors the technological and scientific development of new products and services
  • Identifies, promotes and maximizes new sales opportunities with existing and prospective clients

Job Requirements

  • University Degree in Marketing/Public Relations/ Business Administration or relevant field
  • Proven experience as sales advisor 
  • Experience in the Alarms, Security Cameras and Automation Systems industry will be considered as an advantage
  • Fluency in Greek and English, both written and oral form
  • Clear Criminal Record
  • Completion of Military Service
  • Computer and MS Office literate

Benefits

  • A competitive remuneration package.
  • Commission based scheme.
  • Bonus based on performance.
  • Continuous personal development and training opportunities
  • Opportunities for personal development in a fast-growing company

All CVs will be handled with the utmost confidentiality.

Job Summary

Limassol

09/03/2023

Sales & Business Development

Permanent

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Job Summary

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Risk Management

Permanent