IT Helpdesk Support Officer

On behalf of our client, a leading forex company, we are looking for a IT Helpdesk Support Officer be based at their offices in Limassol, Cyprus.

Main Duties & Responsibilities

• Supports the new hires onboarding by installing, deploying, configuring and troubleshooting end user’s equipment, software and apps
• Acts as the first point of IT contact for any technical issues
• Resolves requests for technical assistance either in person, ticketing system, or over the phone
• Administers and supports desktop PC’s, laptops, printers, MFPs, VDIs, VoIP devices and smartphones
• Maintains and supports in-office IT equipment and back-office systems
• Maintains and tracks IT Equipment inventory stock to support everyday activities
• Deploys new hardware and software as needed
• Troubleshoots system and network problems, diagnoses and solves hardware/software faults
• Ensures that system records and procedures are accurate and current
• Assists on day to day administration and monitoring of MS Windows servers, Office 365, MS Active Directory, DNS and DHCP
• Assists on day to day administration and monitoring of the enterprise back-up systems

Job Requirements

• University degree in Information Technology or a relevant field
• Previous experience in a similar position will be considered as advantage 
• Excellent command of the English language
• Ability to multitask, prioritize and work independently
• Strong communication, problem-solving and organizational skills
• Ability to master new technology quickly and to work in a fast pace environment
• Ability to work under pressure efficiently

Benefits

• Attractive remuneration package
• Commission Scheme
• Quarterly bonuses based on personal performance
• Corporate fund 
• Discretionary yearly bonus based on company’s performance 
• Discount benefit card scheme 
• Training opportunities for growth and expansion of knowledge
• Paid 25 days holidays per year

All CVs will be handled with the utmost confidentiality.

Support Officer

On behalf of our client, a leading forex company, we are looking for a Support Officer to be based at their offices in Limassol or Nicosia, Cyprus.

Main Duties and Responsibilities

• Responsible of dealing directly with clients’ queries over chat system, emails depending on how the query was initiated and to reply to the client within 24 hours
• Resolves misunderstandings and handles “difficult” client in a polite and professional manner
• Directs unresolved issues to designated people or departments, communicates and coordinates with them and responds to clients’ requests accordingly
• Promotes the products and services offered by the company to the clients by means of chat system and e-mail
• Provides feedback on the development of the products and services offered by the company according to the interaction with clients
• Keeps up to date with promotions and products offered by the company
• Maintains confidentiality and professionalism in all instances
• Completes service-related tasks as requested by the manager
• Reviews clients’ documents in the KYC system and reply to client emails related to account verification
• Requests relevant documents from clients in case they are not provided
• Follows and keeps up to date with new internal procedures
• Always acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service

Job Requirements

• Experience in customer care or any other relevant field
• Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage
• Strong English communication skills, both written and verbal are a must
• Strong customer care, communication and interpersonal skills
• Excellent client handling and organizational skills
• Business Acumen
• Teamwork and problem-solving skills
• Hard working and able to cope under pressure
• Excellent computer literacy
• Willingness to do morning, afternoon, and night shifts on a weekly basis
• Valid work permit required

Benefits

• Attractive remuneration package
• Quarterly bonuses based on personal performance
• Corporate fund 
• Discretionary yearly bonus based on the company’s performance 
• Discount benefit card scheme 
• Training opportunities for growth and expansion of knowledge
• Paid 25 days holidays per year

All CVs will be handled with the utmost confidentiality.

Senior Front-End Software Developer

On behalf of our client, a leading forex company, we are looking for a Senior Front-End Software Developer to be based at their offices in Limassol and Nicosia.

Main Duties and Responsibilities

• Works and communicates as part of a team of developers and system analysts
• Writes effective, optimized and well-documented code related to CRM functionality, financial transactions, blockchain (advantage), API integrations with payment gateways and other third-party systems as well as database structure and optimization
• Clearly understands and processes requirements from system analysts
• Tests the quality of the code before submitting it for QA

Job Requirements

• Degree in Engineering, Computer Science, or similar field
• Excellent command of the English language both verbal and written 
• At least 5 years of development experience
• Knowledge of any frontend JavaScript/typescript framework such as ReactJS, VueJS, Angular
• Knowledge of PHP would be considered an advantage
• Analytical, quick-thinking and ability to quickly grasp what is required
• Ability to quickly learn a new programming language or development framework

Benefits

• Attractive remuneration package
• Quarterly bonuses based on personal performance
• Corporate fund 
• Discretionary yearly bonus based on company’s performance 
• Discount benefit card scheme 
• Training opportunities for growth and expansion of knowledge
• Paid 25 days holidays per year 

All CVs will be handled with the utmost confidentiality.

QSE Superintendent

Uniteam Marine is an international ship management organization that provides industry-leading services to ship owners and ship managers across a wide range of countries and jurisdictions.

With immediate effect, we are looking for a QSE Superintendent to be based at our office in Limassol, Cyprus.

Main Duties and Responsibilities 

• Responsible for the follow-up of applicable reports and deficiencies for assigned vessels
• Manages the audit program of the QSE System
• Performs internal audits on board and within the office as assigned by the Lead Auditor
• Responsible for the follow-up of crew complaints, as well as for the required auditing and certification of assigned ships
• Ensures the safe operation of assigned ships by monitoring the safety and pollution prevention aspects of the operation of each managed vessel, in cooperation with the Technical Managers
• Analyses applicable working practices, reports, deficiencies and non- conformities; introduces and monitors corrective measures in co-operation with the Management, Department Heads and ship’s command
• Investigates accidents, incidents, and near misses, formulates effective corrective and preventive action, and ensures lessons learned are disseminated throughout the relevant parts of the Company
• Develops Quality, Safety, and Environmental systems, policies, and procedures
• Advises the level of threats likely to be encountered by the ship, using appropriate security assessments and other relevant information
• Ensures that a ship security assessment is carried out for each of the ships under the Company’s QSE Management as per the flag administration regulations
• Coordinates the preparation, approval, distribution, implementation, and continued effectiveness of the Ship Security Plan in order to obtain the required International Ship Security Certificate
• Ensures that the Ship Security Plan is modified, as appropriate, to correct deficiencies and satisfy the security requirements of the individual ship
• Ensures that deficiencies and non-conformities identified during internal audits, periodic reviews, security inspections, and verifications of compliance are promptly addressed and dealt with

Required Qualifications

• University degree or similar qualification in Business Management / Shipping or related fields
• 2 years of experience in a similar position or 5 years of experience as a senior officer onboard
• Knowledge of the applicable codes, guidelines, and standards
• Qualifications from a tertiary institution recognized by the Administration or by the recognized  organization, within a relevant field of management, engineering or physical science, or 
• Qualifications and seagoing experience as a certified ship officer pursuant to the International Convention on Standards of Training, Certification, and Watchkeeping for Seafarers (STCW), 1978, as amended, or 
• Other formal education combined with not less than three years of practical senior-level experience in ship management operations
• Certified Internal Auditor for applicable standards. (e.g. ISO 9001, ISO 14001 ISM, etc.)
• Certified Company Security Officer Training, with a company approved by the Flag Administrations.
• Excellent command of spoken and written English. 
• Excellent communication and teamworking skills
• Computer proficiency in word processing, spreadsheets, presentations, communication (e.g. Microsoft Word, Excel, PowerPoint, Outlook), and SharePoint
• The position requires a significant amount of international travel
  

Benefits

• 13th salary & Birthday bonus
• Provident fund
• Employee discount card scheme
• Attractive remuneration package
• Flexible working hours
• Hybrid working model
• Corporate events

All CVs will be handled with the utmost confidentiality.

Audit Manager

On behalf of our client, a well-established boutique firm that specializes in Tax planning and advisory, we are looking for an Audit Manager to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities:

• Conducts audit procedures and is in charge of multiple clients in a wide variety of industries (i.e. investment companies, provision of financing facilities, trading companies, etc.) in accordance with the International Standards on Auditing and the Companies Law.Cap.113.
• Completes multiple audit engagements assigned to him/her for managers’ review and to be able to prepare and review the financial statements of various Companies in accordance with the International Financial Reporting Standards (IFRSs).
• Reviews audit work of subordinates upon senior manager instructions before submission to senior manager for further review to ensure engagement compliance with the company’s quality control policies.
• Assigns staff and budgeting hours for audit engagements and tracks the progress of the audit process.
• Follows up daily work and addresses any issues that may concern the clients from time to time.
• Plans, executes and successfully completes the audits in accordance with IFRSs and IASs
• Stays updated on the status of work assigned to him/her and reports directly to Audit Senior Manager on an ongoing basis.
• Checks and reviews all audit documentation.
• Evaluates risk along with designing and communicating audit procedures to engagement teams. 
• Provides support, training, develops and shares knowledge with Junior and senior staff members.
• Contributes to a strong client relationship through positive interactions with client personnel. 
• Attends meetings with clients and follows the agenda prepared to fulfil client needs. 
• Monitors the progress, invoicing, and collection of receivables in relation to the audit engagements or any other work assigned to his/her.
• Assists the management team and Human Resources department during the recruitment and selection process, including conducting interviews etc.
• Handles a client portfolio and completes assignments efficiently and effectively.
• Develops his/her knowledge in the abovementioned areas and stays updated (either through day-to-day assignments or through continued study) on the following: Auditing Standards, IFRS standards, Companies Law, Taxation, VAT
• Performs other job-related duties as assigned.

Job Requirements: 

• Degree with a background in Accounting or another relevant field  
• Sound Academic record
• A Degree in Information Technology will be considered a plus.
• Studying towards the ACCA/ACA qualification with a good track of exam results 
• More than five years of experience in an audit firm (ideally at least 3 years post qualification)
• Experience in coaching, supervising and managing staff members.
• A proven track record of establishing client relationships. 
• Excellent knowledge of auditing procedures and accounting and financial reporting standards
• Knowledge of CaseWare Audit International
• Very good knowledge of Cyprus taxation and VAT
• Excellent organization skills and time management skills
• Able to work under pressure and meet tight deadlines.
• Strong analytical skills with high attention to detail and accuracy
• Highly self-motivated and desire continuous improvement
• Excellent written communication skills in both Greek and English language
• Knowledge of Russian or other foreign languages is considered an advantage.
• IT literate

Benefits:

• An attractive and competitive remuneration package in accordance with qualifications and practicable experience.
• Bonus based on performance.
• Expenses towards ACCA/ACA qualification are fully covered by the firm.
• Six days paid study leave regarding the first attempt at examinations of ACCA/ACA qualifications.
• Five days of paid sick leave per year.
• Flexible working hours.
• Opportunities for professional growth and advancement.
• Training events that will help both your personal and professional development.
• Participation in our various corporate events and activities.

All CVs will be handled with the utmost confidentiality.

Procurement Officer

On behalf of our Client, a leading shipowner, and ship management company, we are looking for a Procurement Officer for their offices in Limassol, Cyprus.

Main Duties and Responsibilities

• Renders procurement services to the fleet team in which the procurement officer is embedded. Close cooperation with the superintendents.
• Responsible to process the procurement requisitions from the vessels, taking into account the procurement policy of the company and superintendents’ advice.
• Continuously strives to optimize the procurement processes in order to come to the best price/quality ratio of goods/services purchased.
• Contributes to the annual vessel budget and assists to reduce the administrative costs involved in ordering the goods/services.
• Collaborates with the logistics team to ensure shipment of spares, stores and consumables in a timely manner.
• Within the given authority levels, checks and approves invoices and settles claims/ disputes with suppliers.
• Supports reporting for Third Party Owners.
• Rates suppliers basis price/performance criteria.

Job Requirements

• Previous experience as a procurement officer in the shipping industry is necessary 
• Sound understanding of procurement and logistics processes
• Excellent command of spoken and written English
• Excellent communication and interpersonal skills
• Confidence when dealing with people often in difficult circumstances
• Proficient in Microsoft Office applications. Experience in using PMS software solutions

Benefits

• Attractive remuneration package
• 13th salary
• Provident fund
• Medical insurance for employees and family members
• Hybrid working model
• Flexible working hours
• Continuous personal development and training opportunities

All CVs will be handled with the utmost confidentiality.

Customer Support Representative (French Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (French Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities:

• Being part of a team specialized in offering excellent customer support through written and phone communication
• Answers players’ phone calls 
• Answers and handles e-mails and chats, related to their console/network query’s
• Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
• Assists consumers in setting up service repair for their appliances, checks the availability of technicians, and makes appointments for service calls
• Facilitates resolution for consumers’ issues and logs the information into the consumer’s account
• Meets and exceeds company’s service quality goals, compliance regulations, and productivity targets
• Be responsible to follow the direction of the management and provide feedback 

Main Requirements

• Native or proficient-level of French
• High School Diploma
• Excellent command of English both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
• Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
• Ability to learn and become proficient with internal programs and new software
• Clear Criminal Record

Benefits:

• Competitive monthly salary 
• Paid training 
• Performance Bonus 

All CVs will be handled with the utmost confidentiality. 

Supervisor Accountant

On behalf of our client, a forex company, we are looking for a Supervisor Accountant to based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities:

• Prepares of the monthly accounting records of Group entities ensuring their accuracy and completeness.
• Prepares monthly management accounts and execution of payments. 
• Ensures that the accounting entries adhere to IAS/IFRS and that all the required files are properly maintained and are up to date.  
• Performs or/and reviews banks reconciliations on a daily basis. 
• Reconciles debtors / creditors.
• Reviews, monitors, implements and recommends improvements/ enhancements to accounting and reporting procedures.
• Assists/coordinates with the Head of Accounting & Finance for the annual external and internal audits as well as for the regular reporting requirements.
• Takes on any other relevant duties and assignments as directed by the Head of Accounting and Finance.

Job Requirements: 

• University Degree in accounting, business, finance or related field
• ACA or ACCA qualification
• Proven working experience in a CySEC regulated investment firm
• Previous experience in the relevant position will be considered as a strong advantage
• 4-6 years of relevant experience 
• MS Office and working knowledge of accounting software
• Excellent knowledge of English and Greek language, written and oral

Benefits:

• Attractive remuneration package
• Private Health Insurance scheme
• Training opportunities
• Friendly multinational environment

All CVs will be handled with the utmost confidentiality.

Junior IT Support Technician

On behalf of our client, a forex company, we are looking for a Junior IT Support Technician to based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

• Supports all video conferencing and audio conferencing room systems and other related equipment. 
• Troubleshoots systems,  microphones, cameras, PC’s and laptops. 
•  Setups technology software  and configuration of systems
• Troubleshoots and maintains printers provisions for staff 
• Provides on-site warranty evaluation and repairs on institution owned equipment. 
•  Performs system maintenance and updates as appropriate. 
•  Provides staff with technology support, which includes troubleshooting operating systems, applications, and network issues, answering questions regarding application use, and the installation of software. 
• Images/reimages computers and install updates and software.
• Advises staff on best practices, institutional policies, and process improvement.
• Develops and nurture relationships with staff to encourage technology use.
• Performs system maintenance and updates as appropriate.

Job Requirements

• BSc degree in a computer related field
• Knowledge of Windows Operation Systems 
• Excellent command of the English language, both verbal and written
• Advanced knowledge of Microsoft Office suite
• Strong problem solving and maintaining an organized work area
• Ability to multitask 
• Previous experience will be considered as an advantage

Benefits

• Attractive remuneration package
• Private Health Insurance scheme
• Training opportunities
• Friendly multinational environment

All CVs will be handled with the utmost confidentiality.

IT Client Systems Administrator

Uniteam Global Business Services delivers outstanding professional business services in the areas of financial management, accounting administration, human resources, and information technology, enabling customers to focus on the core activities.

With immediate effect, we are looking for an IT Client Systems Administrator to be based at our office in Limassol, Cyprus.

Main Duties & Responsibilities

• Installs, configures and troubleshoots Microsoft Windows 10/11 Operating system and Microsoft 365
• Troubleshoots Software and Hardware issues of Desktops and Laptops 
• Takes provision of first-level support via Ticket System, and escalation of incidents to higher level support as required.
• Tests and assesses new technologies (software/hardware), 
• Administrates Cloud PBX telephony, Backup systems, Printing systems and Time and Attendance systems.
• Provisions mobile devices (Android/Apple) with MDM
• Reports directly to the local IT Systems Administrator to communicate any issues, tasks, or project status

Job Requirements

• University degree in Computer Science, Information Technology, Engineering, or a related subject
• 3 years of previous work experience in a similar role
• Good understanding of cloud services, cloud architecture and virtualization.
• Good experience in Computer networking (LAN/ WAN/ File Sharing/ Wi-Fi).
• Experience working on Microsoft Servers (Active Directory, DNS, DHCP, Radius, SCCM) 
• Experience with PowerShell and bash will be considered a major advantage.
• IT certifications from Microsoft or Linux systems will be considered an advantage.
• Excellent knowledge of the English language
• Good communication and teamworking skills
• Ability to multitask, prioritize and work under pressure.

Benefits

• Attractive remuneration package
• 13th salary & Birthday bonus
• Provident fund
• Flexible working hours
• Hybrid working model
• Employee discount card scheme
• Corporate events

All CVs will be handled with the utmost confidentiality.